SUPPORT

How can we help?

Last updated 6 November 2026

Write to support@getsoven.com and we will get back to you within two working days. Please include your device, app version and what you expected to happen.

Connecting your data

• Apple Health (iPhone): Settings > Data sources > Apple Health. Anything that writes to Apple Health works, including Apple Watch, Oura, WHOOP, Garmin and Withings.
• Google Health (Fitbit, Pixel Watch): Settings > Data sources > Google Health.
• Until a source is connected, Soven shows clearly labelled sample data.

My scores look wrong or empty

• Soven builds your baseline from your own history. The first scores need a few nights of data and get sharper over two weeks.
• Open the companion app of your wearable so it syncs, then pull to refresh in Soven.
• Each score shows which signals it used. If one is missing, check that the source has permission for it.

Connect Soven to Claude or another AI assistant

Add a custom connector with the URL https://mcp.getsoven.com/mcp, sign in with your Soven account and approve read access. You can revoke it in Settings at any time.

Subscriptions

App Store subscriptions are managed in iPhone Settings > your name > Subscriptions. Web subscriptions are managed in Soven > Account.

Your data

Export or delete everything from Settings. See the Privacy Policy for details.

Medical questions

Soven is not a medical device. For health concerns, contact a doctor. In an emergency, call your local emergency number.